Return & Refund Policy

Last Updated: 23 September 2026

Thank you for shopping with Click for Cart, an online store operated by M Kube Creatives.

We want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may contact us to request a return, replacement, or refund.

1. Return Eligibility

A product may be eligible for return if:

The product received is damaged or defective.
You received a different product from the one you ordered.
The product is missing essential components or accessories.
The product does not match the description provided on the website, where applicable.
The product qualifies for return under the specific return conditions displayed on its product page.

Products must generally be returned in unused and resalable condition, together with the original packaging, accessories, manuals, tags, and other items supplied with the order.

2. Products That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature, including but not limited to:

Personal-use or hygiene-sensitive products
Products that have been opened or used where return is restricted
Customized or personalized products
Digital products or downloadable items
Products specifically identified as non-returnable on the product page
Products damaged due to misuse, improper installation, accidents, or normal wear and tear

The applicable return conditions may vary depending on the product category.

3. Return Request Period

Customers should contact Click for Cart as soon as possible after receiving an order if there is a problem with the product.

Return requests should normally be submitted within 5 days of delivery.

The applicable return period may be displayed on the relevant product page or order confirmation.

4. How to Request a Return

To request a return, please contact our customer support team and provide:

Order number
Customer name
Contact details
Product name
Reason for the return
Description of the issue
Photographs or videos showing damage or defects, where applicable

Our team may review the information and provide return instructions if the request is eligible.

Please do not send products back without receiving return instructions from Click for Cart.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

We may request photographs or videos of:

The product
Product packaging
Shipping package
Any visible damage
Product label or order information

Depending on the circumstances and product availability, we may offer:

Replacement of the product
Repair, where applicable
Refund
Another appropriate resolution

6. Wrong Product Received

If you receive an item that is different from what you ordered, please contact us with your order details.

After verification, we may arrange an appropriate replacement or refund according to the circumstances.

7. Refunds

If a refund is approved, the refund will generally be processed through the original payment method used for the purchase, where possible.

The time taken for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution.

Shipping charges, service charges, or other fees may be treated separately depending on the reason for the return and the applicable terms.

8. Return Shipping Costs

Where a return is required because the product was damaged, defective, incorrect, or there was an error attributable to Click for Cart, we may cover the applicable return shipping cost.

For other eligible returns, the customer may be responsible for return shipping costs.

The applicable shipping responsibility will be communicated during the return process.

9. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

To request a cancellation, contact us as soon as possible with your order number.

10. Exchanges and Replacements

Where applicable, eligible products may be exchanged or replaced depending on product availability.

If the same product is unavailable, Click for Cart may offer an alternative resolution, including a refund where appropriate.

11. Product Condition

Returned products should be:

Unused, unless the return is due to a defect
In their original packaging where applicable
Complete with accessories and documentation
Free from damage caused by customer misuse or negligence

Products that do not meet the applicable return conditions may be refused or may qualify for a reduced refund where permitted.

12. Refund Exceptions

A refund may not be available where:

The product has been damaged through misuse or negligence.
The product has been altered or modified by the customer.
The return request is outside the applicable return period.
The product is specifically marked as non-returnable.
Required accessories or original components are missing.
The product has been used in a manner inconsistent with its intended purpose.

These conditions are subject to applicable consumer protection laws.

13. Sale and Promotional Items

Products purchased during special promotions, clearance sales, or promotional campaigns may have specific return or refund conditions.

Please check the terms displayed with the relevant offer or product before completing your purchase.

14. Billing Enquiries

For questions relating to:

Payment
Duplicate charges
Incorrect billing
Refund status
Payment confirmation
Invoice or receipt requests

please contact our billing support team.

Billing Email: clickforcart.in@gmail.com

Please include your order number and relevant transaction details so that we can assist you efficiently.

15. Feedback and Complaints

Your feedback helps us improve Click for Cart.

If you have concerns about a product, delivery, customer service, billing, or your overall shopping experience, please contact us. We will review your concern and work to provide an appropriate response.

Customer Support: clickforcart.in@gmail.com